Customer Success / Product
Feature Request Volume ~ (aka "feature-request count", "idea/feedback volume", "product-feedback rate")
How much customers are asking for changes or additions, the raw demand signal CS routes to product.
The fork, why two teams get different numbers
Raw count vs deduplicated unique requests forks the number massively, since many tickets often trace to one underlying ask.
In the Metric Library
- The full fork, both definitions worked all the way through
- The trap that makes the number lie, on a real export
- Every formula variant, spelled out
- The reconciliation anchor, what to tie it to and when to refuse
Reference: Product-management / CS convention - no standards body