Customer Success
QBR Coverage QBR / EBR (aka "business-review coverage", "strategic-review cadence")
The share of the customer base that actually received a quarterly (or executive) business review in the period.
The fork, why two teams get different numbers
Unit forks: coverage by account count vs ARR-weighted coverage, the second reads high when a few large accounts are covered and the tail is not.
In the Metric Library
- The full fork, both definitions worked all the way through
- The trap that makes the number lie, on a real export
- Every formula variant, spelled out
- The reconciliation anchor, what to tie it to and when to refuse
Reference: CS-operations convention - no standards body