Customer Success / RevOps
Renewal Forecast Accuracy ~ (aka "renewal forecast attainment", "CS forecast accuracy")
How close the CS team's renewal forecast came to what actually renewed.
The fork, why two teams get different numbers
The error measure forks: signed bias (did we over- or under-forecast) vs absolute variance (how far off, regardless of direction), a team with large offsetting errors looks perfect on signed bias and terrible on absolute.
In the Metric Library
- The full fork, both definitions worked all the way through
- The trap that makes the number lie, on a real export
- Every formula variant, spelled out
- The reconciliation anchor, what to tie it to and when to refuse
Reference: CS / RevOps forecasting convention - no standards body