Customer Success / Onboarding
Time to Value TTV (first value "TTFV"; related "time to first value")
How long from the deal until the customer actually gets the benefit they bought.
The fork, why two teams get different numbers
Both endpoints fork.
In the Metric Library
- The full fork, both definitions worked all the way through
- The trap that makes the number lie, on a real export
- Every formula variant, spelled out
- The reconciliation anchor, what to tie it to and when to refuse
Reference: CS / onboarding convention - no single standards body