HR & People / Engagement
Employee Net Promoter Score eNPS
A single loyalty score built from how strongly employees would recommend the company as a place to work.
The fork, why two teams get different numbers
The standard runs a 0-10 "how likely are you to recommend" item with 9-10 = promoters, 7-8 = passives, 0-6 = detractors, and the score = %promoters − %detractors on a −100 to +100 scale.
In the Metric Library
- The full fork, both definitions worked all the way through
- The trap that makes the number lie, on a real export
- Every formula variant, spelled out
- The reconciliation anchor, what to tie it to and when to refuse
Reference: SHRM