On-Time In-Full OTIF
The share of orders that arrived both on the promised date and completely.
The fork, why two teams get different numbers
OTIF is the JOINT of two conditions, and each is defined by whoever holds the
scorecard. "On time" is measured against a delivery date OR a ship date, inside a
MUST-ARRIVE-BY-DATE (MABD) window that each retailer sets differently (some allow a
day early to two days late; some penalize early deliveries as hard as late ones).
"In full" uses a completeness threshold, 100% for the strict, 98% for the lenient.
The deepest fork is whether OTIF is reported as one AND-ed number or as two separate
rates: 92% on-time AND 92% in-full is NOT 92% OTIF, the joint is materially lower.
A supplier's internal OTIF and the retailer's scorecard OTIF for the same shipments
routinely disagree by 10+ points.
The trap
The AND compounds: if on-time and in-full were independent at 90% each, joint OTIF is ~81%, and correlated failures push it lower, so reporting the two components separately makes performance look far better than the OTIF the retailer scores and fines against.
- The full trap, worked on a real export
- Every formula variant, spelled out
- The reconciliation anchor, what to tie it to and when to refuse
Reference: SCOR reliability metrics (reference) · retail vendor-compliance / OTIF program convention